Refund Policy

We understand and appreciate that when you are purchasing our products, you are making an investment. For this reason, we have created what we hope is a return policy that strikes the right balance between flexible and sensible.

 

To return a product, please send a message or email to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card or PayPal account within 21 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will message you a return label to print out and use.

 

We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible on [email protected] or message us on WhatsApp +965 9602 0207 in the event you receive damaged or incorrect products.

Items that qualify for our 15-day return policy:

• Unused skin care, makeup or hair care within 15 days of purchase.

Items that are not returnable/refundable:

• Trial and Travel Kits

• Used skin care, makeup or hair care

• Sale or Clearance items

• Gift Cards

If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a “gift with purchase” offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.

For all returns we receive that exceed the 15 day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at [email protected] before returning product for a refund, to make sure you are eligible. All Clearance Item sales are final.

All products can be returned to the following address:

Kuwait,Shuwaikh industrial 1

Street 5, MARSANA Complex

WhatsApp customer service:

+965 9602 0207

Email:

[email protected]

 

Cancellations: Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at [email protected] or message us on +965 9602 0207 .

Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.